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Request for Support Hub Training

Request for Support Hub Training

Overview & Objectives: 

To equip participants with the knowledge and skills required to navigate the Request for Support Hub effectively, including understanding agency roles, making high-quality referrals, interpreting referral outcomes, and using the Duty Line appropriately.

• Identify Agencies and Roles

  • Describe which agencies form part of the Request for Support Hub and explain their key responsibilities.

  • Distinguish between agencies that sit within the Hub and those that do not.

• Make Effective Referrals

  • Demonstrate how to complete and submit a referral using the new online referral form.

  • Identify the components of a high-quality referral and understand why referral quality impacts response times and outcomes.

• Understand Referral Outcomes

  • Explain what happens once a referral is received by Children’s Services.

  • Outline the range of possible outcomes following a referral submission.

• Use the Duty Line Appropriately

  • Describe the purpose of the Duty Line and recognise when it is appropriate to use it.

  • Apply this understanding to ensure the Duty Line is used effectively and only in suitable situations.

Dates